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For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. On some pages, you can submit information about other people. The types of personal information collected at these pages are: On some pages, you can order products, make requests, and register to receive materials. This notice applies to all information collected or submitted on the Styling Products UK website. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. Groomers SSL certificate was issued by Comodo and the certificate information can be found by hovering over the logo at the bottom right hand corner. This identifies that the webpage is secure and encrypted. The key to web page security is known as an SSL certificate, and can be identified by the yellow padlock symbol or SSL issuing company symbol that appears in the status bar area at the bottom right hand corner of your browser window. Online transactions can also be processed using Paypal. This is an approved payments solution provider for most major banks or financial institutions. Our credit and debit card transactions are processed using SSAGEPAY. There is less risk of fraud to a customer making a credit or debit card payment on a properly secured web page, than any other method of credit or debit card payment. We will not disclose your card details to any third parties other than the bank that processes them for payment. We will only use your card details for the payment you authorise. This information is not kept or passed on to us. Your credit or debit card details are stored until your order is processed in an encrypted 128 bit format to prevent any unauthorised access. We will need to contact you to arrange payment or a refund.Īlthough this is a rare occurrence, we highly recommend using recorded post so that you can track your package should it go astray.Īll of the information entered on this site is encrypted before it is transmitted between your computer and ours.

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Please remember to include a Returns Form which you can download from our website or, if you prefer, a covering letter including your full name, address and contact telephone number so we know who the package is from. Please be aware that the following items are non-returnable:Īny returns or exchanges on items purchased at events or shows will attract a standard delivery charge. Please remember the packaging of the item is the responsibility of the sender, not the courier and Styling Products UK reserve the right to apply a 10% return to stock handling charge if an item is received unsuitable for re-sale. We recommend you keep the original shipping box and wrap the return item well to avoid damage in transit. Your unwanted item must be in a re-saleable condition and in the original, undamaged, unopened product packaging with any labels still attached. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty. We will refund customers within 14 days of receiving the goods back. Cancelled goods must be returned to Styling Products UK within a further 14 days after we have been notified. We will offer a refund to customers if you have notified us in writing within 14 days of receipt that you wish to cancel your order. Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren't faulty. These are available at the time of ordering and will feature online at the basket checkout. We will resume our Express Delivery service as soon as it is possible.ĭeliveries to UK offshore addresses (including NI, ROI, Highlands and Islands) are charged at individual rates in accordance with prices from Royal Mail.

The recent changes in Covid Tier restrictions has impacted many delivery services which currently cannot be guaranteed for next working day delivery. PLEASE NOTE: We have temporarily suspended our Express Delivery service until further notice. Please note that orders placed online on Saturdays, Sundays and bank holidays, when we are closed, will be dispatched the next working day.

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Our Standard UK Mainland orders over £100 will be delivered free of charge.Īny delivery to the Scottish Highlands, Northern Ireland and offshore islands may be subject to a surcharge. Standard orders received by 12pm Monday to Friday will normally be shipped the same day. As part of our commitment we offer a fast, efficient delivery service.

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